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Delivery and Refunds

Digital products and access are delivered electronically, so no physical delivery is required.

1. Access delivery

After successful payment, the user receives the digital result using the method described in the offer. Voluntary support is considered completed after the payment partner confirms payment.

2. Technical error

If a paid digital product or access was not delivered because of a confirmed technical error, the user may contact support for review and resolution.

3. Content already delivered

Refund eligibility after a digital product has been delivered or access opened depends on the product, actual use and applicable law.

4. Mistaken payment

Mistaken and duplicate payments are reviewed individually. Contact support@zoloto.cc and include the date, amount and information needed to identify the transaction.